AI-powered guest communication
Guest communication that knows every unit as well as you do.
Oasis Guest Lab learns each of your units comprehensively — and never forgets a detail. Guests message on WhatsApp as they always do; your operators monitor everything through Chatwoot. The routine is handled automatically. The important escalates to a human. Nothing is missed.
Built for holiday home operators · A product of Lux Oasis Advisory
The reality
Running holiday homes means managing communication constantly.
You are always watching WhatsApp
Evenings, weekends, the middle of the night. When guest messages can arrive at any hour, you can never truly disconnect.
The same questions, every single day
Building access, parking, check-in times, WiFi passwords, how the appliances work — every guest, every stay, again and again.
Your guests speak 6 languages. Your VA speaks one.
Russian, Arabic, Chinese and European guests all message in their own language — far beyond what any single team member can cover.
Every VA you hire needs weeks of training. Then they leave.
The knowledge lives in people’s heads. Every departure means starting over — and losing everything they learned.
Volume grows, quality drops
The standards you hold at 5 properties quietly deteriorate at 20 or more. Growth should not cost you your reputation.
Sensitive situations need a real person
Genuine empathy is what turns a bad experience into loyalty. No AI can replace it — and it should never try to.
How it works
Simple to understand. Precise in practice.
Six steps between a guest’s message and a perfect answer — with your team in control the whole way.
Unit data is structured at onboarding
Access codes, building rules, parking, WiFi, appliances, arrival procedures and known quirks — captured per property, in a structured knowledge layer.
Oasis Guest Lab learns that unit deeply
The AI uses the exact operational details of that unit — and only that unit. No generic knowledge. No guessing.
Guests message on WhatsApp as normal
No app to download, no signup, no friction. Guests use the channel they already know and trust.
Oasis Guest Lab replies with unit-specific accuracy
Every answer is grounded in real property details — door codes, appliance models, building procedures — not general assumptions.
Your team monitors from Chatwoot
All conversations across all units flow into one organised interface. One VA can oversee many properties at once.
Humans step in when it matters
Complaints, maintenance, frustration, edge cases — Oasis Guest Lab hands over cleanly, with full context already in place.
Unit intelligence
Every property has its own brain.
Generic AI gives generic answers. Oasis Guest Lab knows the exact details of each unit — structured, stored, and used directly in every reply. Better than a new VA, better than untrained staff, better than off-the-shelf chatbots: the information never changes shift to shift, is never forgotten, and is never confused between properties.
- Precise answers, not broad guesses
- Built from real operational data
- Each unit is completely separate
- Consistent across every conversation
The control room
Guests use WhatsApp. You manage from Chatwoot.
- All conversations across all units, in one place
- One operator or VA can oversee many properties
- One-click human takeover — seamless for the guest
- Every message labelled — AI or human, always visible
The dashboard
One dashboard. Every property, every booking, every conversation.
Everything is managed from one place. You upload a property once; it is categorised into buildings and apartments, connected to your PMS, and from then on every new booking arms the agent for that stay — before the guest ever sends a message.
01 · Upload your properties
Upload
Drop the file you already have for a property. Oasis Guest Lab reads it and writes that unit's agent vectors.
- Murjan 2 - UP01.pdf 824 KB Parsed
- Murjan 3 - 2301.docx 1.4 MB Parsed
- Murjan 3 JBR — building manual.pdf 2.1 MB Parsed
3 files read · 46 data points extracted · agent vectors written
You upload what you already have. No forms to fill in, no knowledge base to write by hand.
02 · Every unit in sync
Properties
Manage your portfolio. Edit a property to keep its agent vectors in sync.
| Unit | Building | Bedrooms | Sync | Last synced | Actions |
|---|---|---|---|---|---|
| Murjan 2 - UP01 | Murjan 2 JBR | 1 | Synced | Jul 17, 2026, 04:52 PM | Edit |
| Murjan 3 - 2301 | Murjan 3 JBR | 2 | Synced | Jun 22, 2026, 04:56 PM | Edit |
| Murjan 3 - 1204 | Murjan 3 JBR | 1 | Synced | Jun 22, 2026, 05:03 PM | Edit |
Every unit sits in the portfolio with its own vectors. Edit the property and the agent is updated with it — nothing has to be retrained by hand.
03 · Buildings and apartments
Buildings
Building-level knowledge is written once and shared by every apartment inside it.
-
Murjan 2 JBR Jumeirah Beach Residence · 1 apartmentUP01 · 1 bedroom
-
Murjan 3 JBR Jumeirah Beach Residence · 2 apartments2301 · 2 bedrooms1204 · 1 bedroom
Building level — Murjan 3 JBR
Answered the same way for every apartment in the tower
Apartment level — Murjan 3 - 2301
Specific to this unit and nothing else
Both sets feed one agent — the one answering for Murjan 3 - 2301
Categorised on upload, not by you. Building rules stay shared; apartment detail stays specific. The agent never confuses one unit with another.
04 · Connect your PMS
Integrations
Connect your property management system. Reservations arrive on their own.
- HA HostawayProperty management system Connected
- WA WhatsApp BusinessGuest channel Connected
- CW ChatwootTeam inbox Connected
Hostaway pushes every booking straight into Oasis Guest Lab. The listing tells it which unit; the phone number tells it which guest.
05 · The agent is already live
Reservations
Bookings from Hostaway and direct entries, matched to your guests by phone.
Hostaway connected. Last update received Jul 30, 2026, 04:57 PM.
| Guest | Phone | Unit | Check-in | Check-out | Stage | Source |
|---|---|---|---|---|---|---|
| Elena N.New | +971 50 ••• 4182 | Murjan 2 - UP01 | Aug 9, 2026 | Aug 12, 2026 | Pre-arrival | Direct |
| Tomas L. | +44 79•• ••4220 | Murjan 3 - 2301 | Aug 2, 2026 | Aug 9, 2026 | In-house | AirbnbOfficial |
| Aisha R. | +971 55 ••• 7304 | Murjan 2 - UP01 | Jul 28, 2026 | Aug 2, 2026 | In-house | AirbnbOfficial |
| Daniel O. | +1 415 ••• 8827 | Murjan 3 - 2301 | Jul 22, 2026 | Jul 28, 2026 | Checked out | Direct |
| Marta S. | +351 9•• ••• 615 | Murjan 2 - UP01 | Jul 14, 2026 | Jul 22, 2026 | Checked out | AirbnbOfficial |
- Apartment vectors loaded — Murjan 2 - UP01
- Building vectors loaded — Murjan 2 JBR
- Guest matched to the WhatsApp thread by phone
The booking lands and the agent is already running. By the time the guest sends their first message, the agent knows who they are, which unit they are in and what that unit needs them to know.
Preview of the Oasis Guest Lab onboarding dashboard. Guest names and phone numbers shown are placeholders, not real guests.
Human + AI
This is not a chatbot. It is an extension of your team.
Hospitality requires human care — and Oasis Guest Lab protects it. By absorbing the complex and the repetitive, it frees your team to step in for the moments of genuine care that define a stay.
Oasis Guest Lab handles
- Building access, codes and arrival flow
- Unit-specific appliance quirks and resets
- Parking, directions and Google Maps links
- WiFi, TV and how-to video guides
- Voice messages — read and replied to
- Late-night and out-of-hours queries
- Recurring known issues, per unit
- Local area questions and conditions
- Pre-arrival and check-in instructions
- Escalation to the right person
Your team steps in for
- Complaints requiring a genuine apology
- Maintenance visits and urgent follow-ups
- Refund or compensation decisions
- Frustrated or upset guests
- Situations requiring genuine empathy
- Matters outside normal operational logic
- Decisions needing human judgment
Oasis Guest Lab escalates early and cleanly — your team has full context before stepping in.
The payoff
Your team gets their focus back.
Whether you run 5 units or 500, routine communication drains time. Oasis Guest Lab handles the volume — and when a real issue appears, an instant escalation alert reaches your team, with one-tap takeover from Chatwoot.
“Escalation is not a weakness. It is built in by design — because the right person at the right moment defines hospitality.”
- No more late-night monitoring
- Instant escalation alerts
- One tap to take over
See Oasis Guest Lab handle a real night
What Oasis Guest Lab handles every single day.
Guests meet LIA, the AI agent behind Oasis Guest Lab. She answers in the guest’s own language, around the clock, and hands over to your team the moment a situation needs a person.
Nine real situations, one quiet operator. Pick a scenario — watch the WhatsApp conversation play out while Chatwoot tracks it live.
Since running Oasis Guest Lab on our JBR units, the difference has been immediate. Guests get accurate answers, the VA focuses on what needs human attention, and nothing falls through the cracks.
Benefits
Less pressure. Better operations.
Oasis Guest Lab does not replace effort. It applies it where it matters most.
Faster replies, always
Answers in seconds, 24/7 — whether it is 2 AM or 2 PM. Guests never wait for someone to wake up.
Precise, not generic
Every reply is built from real unit data. No guessing, no vague suggestions, no wrong door codes.
Consistent across your team
The same accurate information on every shift, from every operator — no matter who is on duty.
One VA, more units
With the routine handled automatically, a single VA can oversee far more properties without dropping quality.
Coverage outside hours
Evenings, weekends and holidays are covered without delay — and without anyone staying on call.
Quality at scale
Grow the portfolio without diluting the guest experience. The standard stays the standard.
Pricing
Pricing that rewards scale.
Volume pricing: the more units you run, the lower your per-unit cost. Transparent tiers, no per-message fees, no setup surprises.
For independent hosts and small operators getting started with AI-powered guest communication.
For established operators ready to scale communication without scaling team size.
For professional operators running serious portfolios who need consistent quality at volume.
For large operators managing complex multi-building portfolios with high-volume guest flow.
Managing more than 100 units? Get in touch for custom enterprise pricing.
Talk to usEvery plan includes
- Unit-specific AI knowledge layer
- WhatsApp Business API integration
- Chatwoot operator dashboard
- Human escalation logic
- Ongoing platform updates
The ecosystem
LIA is one half of the job.
LIA answers your guests. Oasis Revenue Lab prices your nights, run by a revenue manager who does this daily, not by software left on autopilot. Between them they cover the two jobs that keep most operators on their phone at midnight, which is how you get your attention back for finding the next unit.
Nest Match, our marketplace for landlords, operators and suppliers, is opening city by city.
Operators running more than one part of the ecosystem are quoted as a package rather than as separate subscriptions. Ask us what that looks like for your portfolio.
The difference
Not all AI is the same.
| Generic chatbot | Oasis Guest Lab | |
|---|---|---|
| Unit knowledge | Generic or none | Deep, structured, per unit |
| Reply quality | Broad and vague | Precise, from real data |
| WhatsApp integration | Varies | Native, no friction |
| Operator control | Limited | Full Chatwoot dashboard |
| Human handover | Manual or absent | Built-in and seamless |
| Escalation logic | Rarely exists | Smart and early |
| Hospitality tone | Robotic | Natural and human-feeling |
| Multi-unit oversight | No | Yes — built for it |
FAQ
Common questions, answered honestly.
How long does onboarding take for a new unit?
Does Oasis Guest Lab actually know my unit, or is it just generic AI?
Can one VA manage more units with Oasis Guest Lab?
Does Oasis Guest Lab work in multiple languages?
What happens when my team takes over a conversation?
Does it work with WhatsApp Business API officially?
Will the replies feel robotic?
What happens if a guest has a complaint or a real issue?
Does Oasis Guest Lab remember the full conversation with a guest?
What happens to unit knowledge when my VA leaves?
Does Oasis Guest Lab replace my VA or team?
Do guests need to install anything?
Book a demo
Ready to simplify guest communication?
We will walk you through how Oasis Guest Lab works for your business — your units, your team, your workflow. No pressure, no hard sell.
- 1
See it live
A demo on a real property setup — not slides.
- 2
Get your questions answered
Straight answers about your operation, your volumes, your edge cases.
- 3
Start when you are ready
Your first unit can be live quickly — on your timeline, not ours.